RESUME'
| MARCHIA D. MILLERJONES P.O. BOX 17374 DAYTON OH 45417 937-268-4797 |
SKILLS & EXPERIENCE
* Advanced use of spreadsheet, database, program design
* Developing/refining operational procedures, time studies
* Interpersonal communications; motivational speaking
* Logistics, JIT, Kanban, Reverse Logistics systems
* Multi-task and project oriented/prioritization & organizational
* Process, ergonomic and task-flow analysis
* Project Management
* Problem solving/resolutions specialist
* Quality control, SPC
* Reading blueprints
* Research and detail oriented; fact-finding
* Team player/leader
* Technical Writing
* Typing 73 wpm; shorthand: 100 wpm
* Website development
EDUCATION
Sinclair Community College (1998-2008) Dayton, OH
Major: Industrial Engineering Technologies - Six Sigma Green Belt
Operations Technology
Central State University (1989-1996) Wilberforce, OH
Majors: Business Administration/Communication
COMPUTER SKILLS
Superior in the utilization of Internet, Microsoft Office Suite 07/03 (with emphasis on Excel, PowerPoint, Project
and Access), ProModel Simulation, Outlook, AutoCAD, FoxPro, Raisers Edge, DonorPerfect, Outlook,
MSWorks, Harvard Graphics, Lotus Notes, Quicken, PRS, Vmail/Email, CorelWord/Draw, First Publisher,
Explorer, OmniPage, Photoshop & SPSS.
HARDWARE: PCs, fax, copiers, projection, scanning, multi-line and time-assessment devices
WORK EXPERIENCE
1/2005-Present Consultant
Q-4 Quality Services
11/2000-10/2001 Quality Assurance Specialist (FT)/Emergency Dept. Unit Clerk (PT)
Grandview/Southview Medical Centers (226-3267) Dayton, OH
* Assisted in the establishment and setup of new operational procedures for Patient Access departments
* Audited all Patient Access registration staff network-wide; maintained stats database
* Coached ancillary departments and outlying clinics of correct process and IDX system entries
* Developed and submitted bi-weekly reports on variances and staff improvement rates
* Met regularly with Billing and Patient Accounts to discuss error types
* Met with KMC/GMC administrative team to discuss operation plans, goals and outcomes
* Recommended training modules
9/1999-11/2000 Development Specialist
YWCA of Dayton (461-5550) Dayton, OH
* Conducted record history analysis and recommended solicitations
* Coordinated all mass-mailing projects, special events, and fundraisers
* Determined criteria, export and merge data, via DB, SP, CD and AD code; prepped for mail houses
* Developed solicitations, projects and programs to help support nonprofit activities
* Managed 18,000-record database; system upgrades; managed membership activity
* Met with chief administrators weekly to report activity and discuss new developments
* Tracked and analyzed solicitation outcomes; produced relative reports
10/1985-7/1997 Administrative Assistant, Purchasing Assistant, Secretary II
Central State University (376-6540) Wilberforce, OH
* Assisted with executive offices’ marketing efforts (developed radio ads and flyers)
* Budget maintenance, purchasing activities, repairs, inventory control
* Co-managed branch operations as Assistant to the Director
* Conducted weekly update meetings with subordinate supervisors and clerical staff
* Developed flow system for entrance examinations’ scoring, reporting and advising process
* Developed, lead and participated in fundraising events
* Developed/maintained materials/employee/vendor tracking database
* Organized and conducted faculty/staff software seminars
* Organized major events, conferences and client organizations; managed travel accommodations
* Recruited personnel, trained and supervised subordinate staff
* Produced weekly, quarterly and annual newsletters, factbook, budget and planning reports
* Upgraded practices/procedures for faster, more accurate processing
6/1982-10/1985 Teller
School Employees Credit Union (222-4546) Dayton, OH
* ATM balancing assistant; end-of-day drawer-cash verifier
* Handled all cash and new account transactions; vault-cash verifier
OTHER ACTIVITIES AND AFFILIATIONS
* Dayton Urban League CEO's Conference & Member, 2007-
* Member, DATV, 2006-
* Founder/Exec. Director, Living Canvas of America, 2006-
* Member, Society of Manufacturing Engineers, 2006-
* Member, Society of Women Engineers, 2005-
* President, Women in Industrial Engineering Technologies, 2005
* Youth, disabled and senior citizens advocate, ongoing
* Host Pianist for local functions, 1995-present
* Member, Carlson ProSocial Policies Committee, 2000-2002
* Member, Business Women’s Association, 1998-2001
* Volunteer, Habitat for Humanity, 2000
* Chair, YWCA Employee Picnic Committee, 2000
* Member, Dayton Inventors Council, 1991-1995
* Member, CSU Orientation/Entertainment Committee, 1987-1993
* Volunteer producer/radio personality, WCSU Radio, 1991-1992
* Foreign Language: Arabic (fluent reading, writing and speaking)
REFERENCES -- Upon Request
* Advanced use of spreadsheet, database, program design
* Developing/refining operational procedures, time studies
* Interpersonal communications; motivational speaking
* Logistics, JIT, Kanban, Reverse Logistics systems
* Multi-task and project oriented/prioritization & organizational
* Process, ergonomic and task-flow analysis
* Project Management
* Problem solving/resolutions specialist
* Quality control, SPC
* Reading blueprints
* Research and detail oriented; fact-finding
* Team player/leader
* Technical Writing
* Typing 73 wpm; shorthand: 100 wpm
* Website development
EDUCATION
Sinclair Community College (1998-2008) Dayton, OH
Major: Industrial Engineering Technologies - Six Sigma Green Belt
Operations Technology
Central State University (1989-1996) Wilberforce, OH
Majors: Business Administration/Communication
COMPUTER SKILLS
Superior in the utilization of Internet, Microsoft Office Suite 07/03 (with emphasis on Excel, PowerPoint, Project
and Access), ProModel Simulation, Outlook, AutoCAD, FoxPro, Raisers Edge, DonorPerfect, Outlook,
MSWorks, Harvard Graphics, Lotus Notes, Quicken, PRS, Vmail/Email, CorelWord/Draw, First Publisher,
Explorer, OmniPage, Photoshop & SPSS.
HARDWARE: PCs, fax, copiers, projection, scanning, multi-line and time-assessment devices
WORK EXPERIENCE
1/2005-Present Consultant
Q-4 Quality Services
11/2000-10/2001 Quality Assurance Specialist (FT)/Emergency Dept. Unit Clerk (PT)
Grandview/Southview Medical Centers (226-3267) Dayton, OH
* Assisted in the establishment and setup of new operational procedures for Patient Access departments
* Audited all Patient Access registration staff network-wide; maintained stats database
* Coached ancillary departments and outlying clinics of correct process and IDX system entries
* Developed and submitted bi-weekly reports on variances and staff improvement rates
* Met regularly with Billing and Patient Accounts to discuss error types
* Met with KMC/GMC administrative team to discuss operation plans, goals and outcomes
* Recommended training modules
9/1999-11/2000 Development Specialist
YWCA of Dayton (461-5550) Dayton, OH
* Conducted record history analysis and recommended solicitations
* Coordinated all mass-mailing projects, special events, and fundraisers
* Determined criteria, export and merge data, via DB, SP, CD and AD code; prepped for mail houses
* Developed solicitations, projects and programs to help support nonprofit activities
* Managed 18,000-record database; system upgrades; managed membership activity
* Met with chief administrators weekly to report activity and discuss new developments
* Tracked and analyzed solicitation outcomes; produced relative reports
10/1985-7/1997 Administrative Assistant, Purchasing Assistant, Secretary II
Central State University (376-6540) Wilberforce, OH
* Assisted with executive offices’ marketing efforts (developed radio ads and flyers)
* Budget maintenance, purchasing activities, repairs, inventory control
* Co-managed branch operations as Assistant to the Director
* Conducted weekly update meetings with subordinate supervisors and clerical staff
* Developed flow system for entrance examinations’ scoring, reporting and advising process
* Developed, lead and participated in fundraising events
* Developed/maintained materials/employee/vendor tracking database
* Organized and conducted faculty/staff software seminars
* Organized major events, conferences and client organizations; managed travel accommodations
* Recruited personnel, trained and supervised subordinate staff
* Produced weekly, quarterly and annual newsletters, factbook, budget and planning reports
* Upgraded practices/procedures for faster, more accurate processing
6/1982-10/1985 Teller
School Employees Credit Union (222-4546) Dayton, OH
* ATM balancing assistant; end-of-day drawer-cash verifier
* Handled all cash and new account transactions; vault-cash verifier
OTHER ACTIVITIES AND AFFILIATIONS
* Dayton Urban League CEO's Conference & Member, 2007-
* Member, DATV, 2006-
* Founder/Exec. Director, Living Canvas of America, 2006-
* Member, Society of Manufacturing Engineers, 2006-
* Member, Society of Women Engineers, 2005-
* President, Women in Industrial Engineering Technologies, 2005
* Youth, disabled and senior citizens advocate, ongoing
* Host Pianist for local functions, 1995-present
* Member, Carlson ProSocial Policies Committee, 2000-2002
* Member, Business Women’s Association, 1998-2001
* Volunteer, Habitat for Humanity, 2000
* Chair, YWCA Employee Picnic Committee, 2000
* Member, Dayton Inventors Council, 1991-1995
* Member, CSU Orientation/Entertainment Committee, 1987-1993
* Volunteer producer/radio personality, WCSU Radio, 1991-1992
* Foreign Language: Arabic (fluent reading, writing and speaking)
REFERENCES -- Upon Request
